Company Description Cafe Coffee Day (CCD) is India’s largest café chain and a popular destination where people gather to relax, connect, and enjoy quality coffee. Operated through Coffee Day Global Limited, a subsidiary of Coffee Day Enterprises Limited, CCD is backed by Asia’s second-largest network of coffee estates, ensuring a rich and consistent supply of premium coffee.

The company exports coffee to clients across the USA, Europe, and Japan, making it one of India’s leading coffee exporters. Since opening its first café in Bangalore in 1996, CCD has grown into a vibrant, youth-oriented brand known for its welcoming atmosphere and dynamic café culture.

Role Description The Service Executive is a full time, on-site role based at our café locations in Mumbai. This role involves welcoming guests, taking orders accurately, serving food and beverages promptly, and ensuring high standards of hygiene and café presentation.

The Service

Executive manages customer queries, resolves concerns, and supports smooth daily operations, including coordination with the kitchen team and handling billing and payments. The role also includes assisting in inventory checks,



maintaining service areas, and contributing to a positive team environment to deliver an enjoyable café experience for all guests.

Qualifications

- Strong Customer Service and Interpersonal Skills to engage guests, understand their needs, and ensure a welcoming café experience.
- Effective Communication skills, both verbal and written, for clear order taking, coordination with team members, and professional interaction with guests.
- Team Management and Organization Skills to support shift operations, maintain orderly service areas, and collaborate with colleagues during busy periods.
- Basic numeracy and point-of-sale (POS) handling abilities for billing, cash management, and reconciliation of daily sales.
- Ability to work flexible hours, including weekends and holidays, with a customer-focused attitude and attention to detail.
- Prior experience in hospitality, retail, or food and beverage service is an advantage.
- Minimum high school diploma or equivalent; additional hospitality or service-related training is beneficial.

📌 Service Executive (Mumbai)
🏢 Café Coffee Day
📍 Mumbai