Job Summary

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop current customer service/product agreements. Responds to customer support calls within an assigned territory. The Field Service Engineer is responsible for installing, trouble shooting & planned maintenance of various Cytiva products in the territory assigned to them.

This position reports to the Area Service Manager South I and is part of the India Equipment Services organization located in Bangalore and will be working remotely to cover the assigned territory.

What you ll do

- Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment s sold by CYTIVA Life Science
- Required to attend and close the service calls as per CYTIVA Service Quality
- Willing to stretch during the off hours and Holidays to meet Customer expectations
- Encouraged to enforce to the Key Performance Index of Service Operation, encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers




- Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and solutions

Who you are

- Bachelors Degree/ Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with minimum 3 years experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry.
- Ability to install, service and troubleshoot the equipment like Upstream Bio-reactors & Downstream Liquid Chromatography systems
- Interface and gel with both internal team members and external customers.
- Should have knowledge about validation services as per industry norms
- Proficiency in English language. Ability to learn the processes in CYTIVA Life Sciences for reporting, escalations, revenue forecasting, travel. Plan and prioritizes work optimally, high level of work standard and quality.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Engineer - Bangalore (Bengaluru)
🏢 Beckman Coulter
📍 Bengaluru