RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey

- The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives
- Maintain accurate and up-to-date documentation of service delivery processes and procedures
- Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs
- Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress
- Identify areas for improvement in the service delivery process
- Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management
- The ideal Service Delivery Manager should possess solid communication, leadership, and problem-solving skills

📌 Service Delivery Manager (Navi Mumbai)
🏢 RBL Finserve
📍 Navi Mumbai