Role Overview:

We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with robust leadership and reporting skills.

Key Responsibilities:

- Act as the support lead for application support activities
- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
- Act as the point of escalation for priority incidents and drive root cause analysis
- Provide L2/L3 support for a complex, Java-based global application
- Lead investigation and resolution of production issues
- Support deployment and release activities for upcoming versions
- Collaborate with the onshore team and guide offshore support engineers




- Ensure timely and quality resolution of incidents within SLA
- Maintain and update operational documentation, support runbooks, and issue logs
- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Required Skills:

- Strong Java troubleshooting and debugging skills to analyse and resolve application issues
- Knowledge of Servlets, JSP, and JDBC for application issue triaging
- Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring
- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
- Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands

Must-Have:

- Java Application Support
- SQL/PLSQL
- Linux/Unix
- L2 Support
- Lead Support

Good-to-Have:

- HTML/CSS
- Javascript
- Servlets, JSP, and JDBC
- Shell/Bash,c/c++

Eligibility / Qualifications:

- Education: 10 +2 +3
- Experience : 10 to 15 yrs

📌 Service Deivery Manager -GAD (Kochi)
🏢 Getinz Techno Services
📍 Kochi