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Title: Service & Application Engineer

Reports To: Senior Service Manager

Peers: ASMs, Service Engineers & Application Specialists

Other Key Relationships: RSMs, KOLs, Customers, Service Associates & Other Functional Support Staff

Summary of Position The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy.

The role involves:

- Enrolling customers under AMC & CMC plans.
- Providing technical demonstrations of all products and supporting sales efforts.
- Identifying new opportunities with existing customers and passing leads to the sales team.
- Ensuring minimum downtime for critical medical equipment through efficient service.

Key Responsibilities

- Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection Systems at customer premises or service centers (during and post-warranty).
- Conduct live demos, product training, and technical presentations for customers.




- Handle customer queries effectively during demonstrations and post-installation.
- Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues.
- Upsell additional products/services to existing customers.
- Generate sales leads and support business closure with current clients.
- Provide timely repair of breakdown systems with continuous focus on reducing downtime.
- Take regular follow-ups with customers when AMC contracts are due for renewal.

First Six Months Expectations

- Acquire comprehensive knowledge of the full product portfolio.
- Understand organizational culture and align with team workflows.
- Achieve 6-months’ KRA targets.
- Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts.
- Identify potential customers for AMC/CMC contracts.

📌 Service & Application Engineer, Ultrasound Medical Devices, Hyderabad or Bangalore (Bengaluru)
🏢 Talent Leads Consultants
📍 Bengaluru