:

Client and brand representation

- Provide a world-class, personalized welcome to all clients, understanding their needs with discretion and professionalism.

- Act as the expert on the premium/luxury brand's vehicles, technology, and service offerings, accurately communicating complex information to clients.

- Ensure all client interactions reflect the high standards and prestigious image of the brand.

Service and maintenance consultation

- Conduct thorough vehicle walk-arounds and interviews with clients to accurately diagnose issues and identify service needs.

- Clearly and transparently explain recommended repairs, maintenance schedules, and associated costs, including warranty and service contract coverage.

- Offer and upsell additional services or luxury detailing packages that will enhance the client's ownership experience.

- Set realistic expectations for completion times and proactively communicate any changes to the client throughout the service process.

Workflow management

- Create detailed and accurate repair orders using a Dealer Management System (DMS).





- Coordinate with the workshop foreman and technicians to ensure an efficient workflow and timely completion of work.

- Track the progress of every vehicle in service, from the initial appointment to final quality control checks.

- Arrange premium courtesy services, such as coordinating loaner vehicles or arranging for client transportation.

Administrative and financial

- Maintain accurate and confidential customer and service records.

- Process invoices and handle financial transactions with discretion and accuracy.

- Verify warranty and service contract coverage by examining client records.

Client retention and satisfaction

- Conduct follow-up calls or surveys to ensure customer satisfaction after service completion.

- Address and resolve all client complaints and concerns with diplomacy and a problem-solving mindset.

- Develop and maintain solid, long-term relationships with clients to foster loyalty and repeat business.

📌 Service Advisors (Mumbai)
🏢 Selective Placement Consultants
📍 Mumbai