? Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)! ? We are looking for a dynamic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi ? Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020 ? Experience: 1.5+ Years in BPO Training ? Working Days: Monday to Saturday (10:00 AM – 7:00 PM) ?️ Mandatory Language Requirements: Malayalam &

• English- Advanced (Fluent) ? Key Responsibilities: -On-boarding &

• Product Training: Train recent joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling). -Performance &

• Refresher Modules: Conduct call audits, identify training gaps across levels,



and deliver refresher training to boost floor productivity. -Feedback &

• Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards. -Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records. -Voice modulation correction. ? How to Apply: If your profile matches the requirements, please share your updated resume directly: ? Email: [email protected] or whatsapp (phone hidden) (Please mention "Senior Trainer - Kochi " in the subject line).

📌 Senior Trainer (Customer Service ) (India)
🏢 Policybazaar.com
📍 India