The Customer Excellence Group Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
- Lead workshops with customers/ partners to assess current processes and establish future-state processes.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
- Advise customers on how to use the ServiceNow Platforms capabilities to improve their business processes while adhering to ServiceNow Best Practices.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
- Promoting continuous improvement practices for delivery/engagement materials.
- Supporting specific pre-sales activities when required.
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.