- Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
- Provide input to help shape future content strategy for the product or business unit you help to support
- Contribute to the continued evolution of ServiceNow s content development processes, DITA-based information model, and writing style and standards
- Develop a robust understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
QualificationsBasic Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
- Understanding of content development life cycles and processes
- 6+ years work experience in technical communication
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
- Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
- Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results