Experience : 5.00 + years

Salary : Confidential (based on experience)

Shift : (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type : Office ()

Placement Type : Full time Permanent Position

**(*Note: This is a requirement for one of Uplers' client - PrivaSapien)

**What do you need for this opportunity?

Must have skills required: SQL, Python, Kubernetes

PrivaSapien is Looking for:**** About PrivaSapien PrivaSapien is a pioneering, award-winning privacy deep tech research company building Privacy Enhancing Technology products and services to unlock data without violating people's privacy. Operating under DPDP Act and RBI IT Framework governance, PrivaSapien serves large banking enterprises with its Consentium suite — Consent Collection Tool and Data Principal Rights Portal.

Role Overview The Senior Technical Support Engineer (L3) is PrivaSapien's technical authority within the bank account — the interface between the customer and PrivaSapien Engineering. This is an on-site, dedicated role supporting a 24x7 application support organisation.

The L3 owns product defect management, data integrity investigations, regulatory impact assessment of technical incidents, P1 incident command at the application layer, and representation of PrivaSapien in the bank's IT governance forums.

Key Responsibilities

- Own all confirmed and suspected product defects — reproduce independently in UAT before escalating to Engineering; write defect reports Engineering accepts without rework; track resolution to closure across UAT, DC, and DR environments.
- Lead data integrity investigations — consent record inconsistencies, stuck rights requests, audit trail gaps — and determine root cause across product, integration, migration, and configuration layers.
- Assess DPDP and RBI regulatory impact for every significant incident — advise whether an event is potentially notifiable, whether re-consent is triggered, whether rights SLAs are at risk — and brief the bank's DPO office accordingly.
- Run P1 incident bridges at the application layer — coordinate L2, DevOps, PrivaSapien Engineering, and the bank's IT teams; own the application sections of post-incident reports to audit-grade standard.




- Represent PrivaSapien in the bank's IT governance, incident review, and audit-response meetings.
- Serve as final internal escalation for L1/L2; build their capability systematically — every avoidable escalation becomes a knowledge base article and a training session.
- Perform performance analysis — distinguish database bottlenecks, infrastructure constraints, and code-level inefficiencies; engage the correct owning team.
- Participate in the bank's DR drills from the application side — validate that the Consent Tool and DPR Portal function correctly post-failover.
- Communicate Engineering release plans to the bank's change advisory board; coordinate release windows with the bank's calendar.
- Lead the shift-left programme — set quarterly targets for moving ticket categories from L3 to L2 and L2 to L1; measure via first-contact-resolution and escalation-ratio trends.
- Run scheduled proactive data-integrity sampling on consent records and audit trails across DC and DR.
- Maintain the account-level technical risk register in coordination with the delivery manager.
- Design and run quarterly incident simulations and DR-drill rehearsals with the DevOps team.

Must-Have Requirements

- 5–7 years in technical/product support or implementation engineering for an enterprise software product.
- Proven P1 incident command experience — has led multi-party bridge calls with enterprise customers.
- Advanced SQL — complex multi-table analysis, data-state vs product-bug differentiation.
- Proficient Python — diagnostic scripts, data validation tools; ability to read product source code to understand defect behaviour.
- BFSI domain exposure — has worked in or closely with a banking technology setting (CBS, KYC, digital channels, middleware).
- Working DPDP Act knowledge,



or equivalent privacy regulation experience (GDPR acceptable; DPDP certification required within 60 days of joining).
- Deep enterprise product architecture understanding — ability to master a multi-component SaaS platform end-to-end.
- Post-incident report and defect report writing to audit/governance standard.
- DevOps literacy — Kubernetes pod logs, container behaviour, resource limits — sufficient to partner with DevOps during incidents.
- On-site availability in Bengaluru + willingness to undergo bank-mandated background verification (4–8 weeks).

Good to Have

- Privacy certification — CIPP/E, FIP, or DPDP Practitioner.
- RBI IT Framework familiarity — CAB approvals, change windows, change management process.
- Experience with log analysis platforms — Kibana, Splunk, or ELK.
- Exposure to DR drill coordination or multi-environment application validation (UAT/Prod/DR).
- Experience building or leading a shift-left or knowledge management programme.
- Familiarity with a core banking system — Finacle, Temenos, BaNCS, or similar.

Success Metrics

- 100% of defect reports accepted by Engineering without rework.
- Post-incident reports accepted by bank governance without revision.
- L3 escalation volume declining quarter-over-quarter relative to ticket volume.
- Zero regulatory-impact incidents mis-assessed.

How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 Senior Technical Support Engineer (Bengaluru)
🏢 Uplers
📍 Bengaluru