- Troubleshoot technical issues and resolve customer inquiries via tickets.
- Investigate customer-reported issues, debug software, and analyze logs to find root causes.
- Develop and maintain product knowledge to ensure timely issue resolution.
- Collaborate with cross-functional teams for product improvements and escalations.
Key Deliverables:
- Timely resolution of customer issues, preventing ticket reopening and escalations.
- Effective documentation for common troubleshooting and solutions.
- Conduct quality assurance and provide feedback for product enhancements.
- Meet SLAs and ensure smooth collaboration across teams for optimal support.