- Resolve technical issues from support tickets, ensuring minimal downtime.
- Analyze platform gaps and bugs, collaborating with engineering and QA.
- Document technical resolutions and create knowledge base content.
- Manage SLAs while handling multiple priorities and client escalations.
Key Deliverables:
- Timely and effective issue resolution with root cause analysis.
- Technical documentation for repeated issues and resolutions.
- Internal feedback loop to support product and process improvement.
- Enhanced customer satisfaction through technical troubleshooting and education.
📌 Senior Technical Support Engineer (Bengaluru)
🏢 Sprinklr
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.