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This role is for one of our client companies — a VC-backed Finance startup that has raised $2M USD in funding.

??????: Up to 20LPA

Apply once and, if selected, get access to up to 20 remote and onsite interview opportunities.

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CodeRound AI matches the top 5% tech talent with the fastest-growing, VC-funded AI startups across Silicon Valley and India.

Top-tier product startups across the US, UK, EU, UAE, and India have hired top engineers through CodeRound.

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Join an early-stage AI infrastructure startup as the founding Senior Technical Support Engineer, owning the support function end-to-end while working closely with Engineering and Product teams to deliver an exceptional customer experience.

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- Own customer support from initial response through complete resolution.
- Troubleshoot technical issues across APIs, integrations, event ingestion, metering, billing, invoicing, and product workflows.
- Investigate application logs, SQL queries, webhooks, and backend systems to identify root causes.
- Work directly with APIs, logs, product workflows, and application code to diagnose complex customer issues.
- Reproduce bugs, create detailed bug reports, and collaborate with Engineering until resolution.
- Build the entire support function, including SLAs, severity definitions, escalation paths, on-call processes, runbooks, and internal documentation.
- Convert recurring customer issues into knowledge base articles,



product improvements, and actionable engineering feedback.
- Support international customers during US business hours.
- Continuously improve support processes, operational efficiency, and customer experience.

✅ ???'?? ? ????? ??? ?? ???
- 4+ years of experience in Technical Support, Product Support, Solutions Engineering, Customer Success Engineering, or a similar customer-facing engineering role.
- Experience supporting enterprise customers in a B2B SaaS environment.
- Experience troubleshooting billing, subscription management, invoicing, metering, or financial workflows is highly preferred.
- Strong understanding of REST APIs, webhooks, JSON, SQL, logs, and debugging.
- Hands-on experience troubleshooting integrations, authentication, API workflows, and distributed systems.
- Ability to read and debug application code (JavaScript, Python, Java, or similar) to investigate technical issues.
- Familiarity with tools such as Postman, Jira, Grafana, Datadog, Kibana, Splunk, Zendesk, or similar.
- Strong analytical and root-cause analysis skills with the ability to collaborate effectively across Engineering and Product teams.
- Excellent written English and customer communication skills.

✨ ??? ???? ???
- Own meaningful product decisions from day one at a funded startup.
- Work with a sharp team shipping rapid in a high-growth environment.
- Accelerate your career with outsized responsibility and visibility.
- Build something that scales — not slide decks.

📌 Senior Technical Support Engineer (Up to 20LPA) (India)
🏢 CodeRound AI
📍 India