Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives.

Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

JOB TITLE Service Engineer / Senior Service Engineer BUSINESS UNIT / FUNCTION Surgical LOCATION Within India as defined by Business OBJECTIVES/ PURPOSE OF JOB Installation & Application of Cataract and VR Equipment

Technical Support to Customers

Maintenance of Equipment

Implementing service procedures and maintaining good customer relationships

Support towards Sale of accessories, consumables and Instruments KEY ACTIVITIES/ RESPONSIBILITIES

Continuous up gradation of technical skills, knowledge

100% timely response to consumer complaints

Achieving maximum uptime of the equipment

Target NO OT loss SUPERVISE DIRECT REPORTS (yes or no) No SCOPE OF POSITION – e.g.

Sales volume responsibility

Budget responsibility

Size of Team

Sites (GENERAL INFORMATION FOR THE POSITION) Value creation for the B+L brand and products.

To install and commission surgical equipment at the client site,



demonstrate the equipment.

Work with customers, usually on-site, to solve production problems caused by a specific process or machine

Service the machines at regular intervals – Preventive Maintenance

Pay regular visits to the clients to ensure the smooth functioning of the equipment.

Conduct programs/activities along with marketing and sales team to enhance revenues of the client

Work closely along with equipment specialist for the business development of Accessory, consumables and instruments

Equal responsibility along with equipment specialist towards sale of annuities in the installed equipments (revenue + growth)

Generate leads for equipment; conversion of existing installation to latest version

Maintain monthly call average

Provide training on application of surgical equipment , accessory, consumables and instrumets to clients/customers

Provide application support to all installed machines key accessory and consumables

Reports to be prepared and submitted: o Service report o Preventive maintenance report o CCKM report o Certificate of installation (COI) o Sales operating plan numbers along with equipment specialist o Forecast report based on sales/other trends along with equipment specialist KEY RELATIONSHIPS

KOLs/Opthals, OT Staff, Counsellors, Operation managers, PRO, Biomedical,etc. QUALIFICATIONS/ TRAINING

BE/B Tech in Electronics/Instrumentation/Bio Medical.

2-6 years in medical equipment/optics industry. EXPERIENCE

Medical Equipment The masculine is used in this publication without prejudice for the sake of conciseness. Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates. We are an equal prospect employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

📌 Senior Technical Service Engineer (Gurugram)
🏢 Bausch + Lomb
📍 Gurugram