RBL Bank Ltd is looking for Senior Support Engineer to join our agile team and embark on a rewarding career journey
- A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services
- Providing technical support to customers via phone, email, or chat
- Identifying and diagnosing problems related to software products or services
- Troubleshooting technical issues and providing solutions to customers
- Documenting support issues and solutions to create a knowledge base for future reference
- Identifying trends in support issues and working with product teams to address them
- Escalating complex support issues to senior support teams or product development teams as needed