Role Description Hiring Specialist Sr Specialist IT Service Management Location Chennai Preferred Grade P4 Domain BFS FSTI Positions 1 Role Overview We are seeking an ITSM Specialist to manage endtoend IT service management processes including Incident Problem Change and Infrastructure Release Management The role involves ensuring service stability driving root cause resolution governing change processes and Planning coordinating smooth Infrastructure releases with minimal business impact Key Responsibilities 1 Incident Management Manage P1P2 major incidents including bridge coordination and stakeholder communication Drive incident lifecycle from detection to resolution and service restoration Ensure SLA adherence and timely escalations for critical incidents Provide realtime status updates to stakeholders and clients Conduct incident reviews and identify improvement opportunities 2 Problem Management Lead Post Incident Reviews PIRs for highseverity incidents Perform Root Cause Analysis RCA and document problem records Track problem tickets and ensure closure of corrective actions Identify recurring trends and drive proactive problem management 3 Change Management Coordinate and govern CAB ECAB meetings Review approve and track change requests based on risk and impact Monitor change lifecycle including pendingfailed changes Ensure compliance with ITIL change governance and audit requirements Conduct Post Implementation Reviews PIRs for failedcritical changes 4 Infrastructure Release Management Plan coordinate and execute Infrastructure ReleaseGreen Zones Identify risks and ensure minimal business disruption during deployments Support postrelease validation and incident stabilization 5 Reporting Governance Prepare and publish incident problem and change reports Provide executive dashboards and service performance insights Ensure compliance with ITIL processes and audit readiness 6 Continuous Service Improvement Drive process optimization initiatives across ITSM functions Identify gaps risks and opportunities for automation and efficiency Maintain CSI Continual Service Improvement logs and action plans Required Skills Experience Robust knowledge of ITIL Incident Problem Change Release Management Experience in handling major incidents Handson experience with ITSM tools eg ServiceNow Remedy Ivanti Understanding of infrastructure applications and dependencies Strong stakeholder communication and clientfacing skills Ability to work in highpressure 24x7 production environments Preferred Qualifications ITIL V3V4 certification Experience in financial services enterprise environments Exposure to DRBCP and release governance frameworks Knowledge of reporting tools eg Power BI

📌 Senior Specialist - System Management (Chennai)
🏢 LTM
📍 Chennai