Role Description

Role Summary The Service Transition Manager will be responsible for overseeing the successful transition of projects and changes from development to operations ensuring seamless service delivery and minimal disruption to our customers This role will involve managing the lifecycle of all changes ensuring that the appropriate processes and governance are followed while balancing risk and business needs

Key Responsibilities

Service Transition

Develop and maintain the service transition framework ensuring alignment with HSBCs overall strategy and objectives

Lead the planning and coordination of service transition activities managing resources timelines and risks effectively

Collaborate closely with project managers service owners and other stakeholders to ensure a smooth and timely transition of projects and changes

Ensure that recent applications are introduced to Production are compliant with the Banks supportability standards and Risk framework

Produce regular and ad hoc reporting on the progress of Transitions to senior set of stakeholders

Qualifications And Experience





Bachelors degree in information technology Computer Science Business or a related field

Minimum 5 years of experience in service transition change management or a related area preferably within the financial services industry

Proven track record in successfully managing complex projects and transitions

Knowledge of ITIL best practices and change management principles

Familiarity with global payment systems processes and technologies

Essential Skills

Strong leadership and project management skills with the ability to lead and motivate crossfunctional teams

Excellent communication and interpersonal skills with the ability to convey complex information to both technical and nontechnical audiences

Analytical and problemsolving skills with a keen eye for detail and the ability to identify potential risks and opportunities

Resilient and adaptable with the ability to thrive in a fastpaced dynamic environment

Ability to build and maintain strong working relationships with stakeholders at all levels of the organization

📌 Senior Specialist - Cloud & Infra Management (Pune)
🏢 LTM
📍 Pune