We are seeking a skilled Salesforce CRM & Marketing Cloud Developer with hands-on experience in Sales Cloud, Service Cloud, Salesforce Platform, Agentforce, and Marketing Cloud Engagement.

Responsibilities Design, develop, and maintain scalable Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and Lightning Platform

Configure and customize Sales Cloud and Service Cloud to support business processes

Develop reusable components and automation following Salesforce best practices

Design and implement integrations with external applications using REST APIs and middleware

Configure security, sharing, profiles, permission sets, and role hierarchy

Develop asynchronous processing using Batch Apex, Queueable Apex, Future Methods, and Platform Events

Build AI-powered business solutions using Agentforce, Prompt Builder, and Einstein capabilities

Participate in solution design, code reviews, testing, deployments, and production support

Troubleshoot application issues and optimize system performance

Create technical documentation and support Agile delivery processes

Design, build, test, and deploy email campaigns using Marketing Cloud Engagement

Develop responsive email templates using HTML, CSS, AMPscript, and JavaScript

Configure and manage Journey Builder, Automation Studio, Contact Builder, Content Builder, and Data Extensions

Create customer journeys, audience segmentation, and personalized marketing campaigns

Execute campaign deployments and monitor campaign performance

Manage subscriber data, preference centers, and data synchronization





Build SQL queries for segmentation and campaign optimization

Generate campaign reports and support marketing analytics

Ensure adherence to Marketing Cloud best practices, governance, and email deliverability standards Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

6 to 9 years of hands-on Salesforce development experience

Experience implementing Sales Cloud and Service Cloud solutions

Robust experience with Salesforce platform customization, integrations, and automation

Experience working with Salesforce Marketing Cloud Engagement, including campaign development and customer journeys

Experience with Agile delivery methodologies and source control practices

Proficiency in Triggers, Integrations - REST APIs, SOQL & SOSL

Skills in Campaign Management, Email Deliverability, Email Personalization Nice to have Familiarity with Flows, Security & Sharing Model, Platform Events

Knowledge of Change Data Capture (CDC), Named Credentials, Asynchronous Apex (Batch, Queueable, Future, Scheduled)

Background in Git and CI/CD tools, Agile/Scrum methodology

Hands-on experience with Agentforce and AI-enabled Salesforce capabilities

Familiarity with Marketing Cloud Engagement, Audience Segmentation, Subscriber & Preference Management

Knowledge of Marketing Analytics & Reporting

Salesforce certifications such as Platform Developer I/II, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist/Developer

📌 Senior Software Engineer - Salesforce Marketing Cloud (Pune)
🏢 EPAM Systems
📍 Pune