In this role, you will be responsible for the full lifecycle of application management, focusing on a B2C application. You will support ongoing operations, participate in incident and problem management, coordinate releases and updates, and drive changes in collaboration with teams across geographies. This role requires a well-rounded developer with solid experience in Frontend, Backend, and DevOps technologies.
Key Responsibilities:
Problem & Incident Management:
- Identify and resolve technical issues encountered during application use.
- Ensure incidents are tracked, responded to, and resolved within SLA timelines.
Release & Update Coordination:
- Plan and implement updates, version changes, and system upgrades.
- Ensure smooth release cycles with minimal impact on end-users.
Change Management:
- Execute and coordinate changes in the application environment.
- Collaborate with stakeholders to assess and minimize operational impact.
Support & Enhancement:
- Contribute to support and enhancement projects on a need basis.
- Be part of the on-call support rotation as required.
Team Collaboration:
- Work closely with the Senior Project Manager in Germany for planning, reporting, and alignment on deliverables.
- Mandatory Skills:
- Robust hands-on experience with Frontend, Backend, and DevOps technologies
- Minimum 5 years of professional experience in software development or application management
- Proficiency in ITIL service management frameworks
- Experience with Incident, Problem, and Change Management processes
- Familiarity with Agile/Kanban project management methodologies
- Strong analytical and problem-solving skills
- Excellent English communication, presentation, and stakeholder engagement abilities
- Willingness to work in rotational shifts and handle on-call support when needed
- Education & Experience:
- Bachelors or Master s degree in a relevant field
- Equivalent practical experience will also be considered