WALKIN DRIVE

Drive Venue - TATA Consultancy Services Yamuna Tower VI, Assotech Business Cresterra, Plot No.22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304

Drive Date- 08/08/26

Exp- 12 to 20 yrs

Skills- Service delivery manager Desired Competencies (Technical/Behavioral Competency)

Must-Have

· Oversee the daily operations of the infrastructure operation to ensure the functionality, availability, and security of systems, data, backups, and communications; troubleshoot and remediate issues that arise.

· Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.

· Identify and manage operational risks · Manage information technology projects.

· Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders

· Ensure compliance of department and organizational polices

· Manage team members, including performance and training assessments.



Assist in the development of IT staffing plan and qualified growth.

· Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies

· Maintain professional and technical knowledge through continued education, online/in person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups.

· Financial knowledge related to Revenue,GM,Cost etc. Good-to-Have

· Proven experience in IT infrastructure planning, development, and operations

· Technical knowledge on OS, DB, Networking, EUC, Service Desk

· Understanding of Helpdesk and Customer Relations Support systems

· Understanding of project management principles and practices

📌 Senior Service Delivery Manager (Noida)
🏢 Tata Consultancy Services
📍 Noida