The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Responsibilities

- You will be administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform
- Support user queries and Training about new functionalities launched every month by development team .
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
- Manage the data migrations and data loading request for Salesforce
- Support of the Salesforce integration with other applications and downstream systems
- Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development .
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports .
- Stay up-to-date with new Salesforce releases and evaluate new features for implementation.




- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog
- Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, well trust you to bring ideas on developments and new ways of working!

Requirements

- 5+ years of experience as a Salesforce Administrator
- Experience working within a large, global organisation is preferred
- Experience working in a Scrum/Agile environment
- Experience working with CI/CD process
- Driven to succeed with the ability to creatively problem solve
- N egotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills.
- Robust analytical, planning, and organisational skills.
- Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y .
- Positive, empathetic, and professional manner .
- Certified Salesforce Administrator .
- Experience with Lightning and Salesforce A pp development .
- Experience with creation and management of Flows.
- Sales Cloud certification is essential .
- Desirable to have ITIL Foundation certificate or experience.

📌 Senior Salesforce Admin (Bengaluru)
🏢 Merkle Science
📍 Bengaluru