(JD)Job Title: Senior Sales Executive – Jewellery

Location: Rajkot

Company: DIVYTVA JEWELS LLP

Department: Sales

Reporting To: Store Manager / Floor Manager

Job Summary

DIVYTVA JEWELS LLP is seeking an experienced, customer-oriented, and result-driven Senior Sales Executive to join our jewellery showroom. The ideal candidate should possess strong sales expertise, excellent communication skills, and the ability to deliver an exceptional luxury shopping experience. The candidate will also mentor junior sales staff, build long-term customer relationships, and contribute to achieving showroom sales targets.

Key Responsibilities

- Welcome customers and provide a warm, professional shopping experience.
- Understand customer requirements and recommend suitable jewellery products.
- Achieve individual and team sales targets consistently.
- Build and maintain long-term relationships with customers to encourage repeat business.
- Demonstrate detailed product knowledge, including gold, diamond, platinum, silver, gemstones, and current jewellery trends.
- Handle customer queries, objections, and complaints professionally.
- Assist customers with product selection based on their budget, preferences, and occasions.
- Guide and support junior sales executives in customer handling and sales techniques.
- Ensure proper display, presentation, and cleanliness of jewellery counters.
- Monitor stock availability and coordinate with inventory/store teams when required.
- Generate leads and follow up with potential and existing customers.
- Promote ongoing offers, festive collections, and loyalty programs.
- Maintain accurate customer records and sales documentation.
- Ensure strict compliance with company policies, security procedures, and billing processes.




- Participate in showroom events, exhibitions, and promotional activities.

Qualifications
- Bachelor's degree in any discipline (Preferred).
- Certification in Jewellery Retail or Gemology will be an added advantage.

Experience
- 3–6 years of experience in jewellery retail sales.
- Experience in handling premium/luxury customers is preferred.
- Prior experience in leading or mentoring a sales team will be an advantage.

Required Skills
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Customer relationship management skills.
- Leadership and team mentoring capability.
- Pleasant personality with a professional appearance.
- Good product knowledge of jewellery.
- Ability to understand customer needs and provide personalized solutions.
- Basic computer knowledge and billing software familiarity.
- Ability to work under pressure and achieve sales targets.

Key Competencies
- Customer Focus
- Sales Orientation
- Relationship Building
- Leadership
- Product Knowledge
- Problem Solving
- Communication Skills
- Teamwork
- Integrity & Professionalism
- Attention to Detail

Working Conditions
- Retail showroom environment.
- Rotational weekly off.
- Availability to work on weekends, festivals, and public holidays.
- Flexible working hours based on business requirements.

Performance Indicators (KPIs)
- Monthly Sales Achievement
- Customer Satisfaction Score
- Repeat Customer Conversion
- Average Billing Value
- Cross-selling & Upselling Performance
- Customer Retention
- Team Support & Mentoring
- Product Knowledge Assessment
- Attendance & Punctuality
- Compliance with Store SOPs

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Adaptable schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Sales Executive (Rajkot)
🏢 DIVYTVA JEWELS
📍 Rajkot