To manage the Agency Channel and POS operations efficiently by developing teams, ensuring compliance, driving profitability, and maintaining high performance in sales and distribution.
Responsibilities / KPI's
- Follow defined procedures and manage daily priorities as per business objectives.
- Work independently on routine tasks while providing direction and support to the team.
- Apply standard techniques and continuously improve processes within the defined domain.
- Set transparent performance standards and objectives for self and team members (7–8 team members).
- Communicate effectively to influence internal and external stakeholders.
Agency Channel / POS Development
- Assist in sourcing and servicing POS agents as per policy and business mix.
- Manage channel development in the assigned territory.
- Coordinate with operations for pre-licensing, training, and licensing activities.
- Conduct induction and product training for POS agents.
- Maintain an optimal mix of new and existing POS agents.
- Develop and implement strategies to target various market segments.
Agency Channel / POS Management
- Monitor agent performance on renewals, new business, funnel, and closures.
- Maintain a high percentage of active POS and control attrition.
- Drive team productivity and ensure consistent channel engagement.
- Reconcile partner accounts and coordinate with other departments.
Profitability
- Analyze market dynamics and share insights to enhance organizational performance.
- Manage and optimize loss ratios.
Compliance & Hygiene
- Ensure compliance with external authorities and internal policies.
- Manage cheque bounce recovery and address business pendency.
People Management
- Recruit and develop Relationship Managers / Territory Sales Managers.
- Enhance employee and POS engagement aligned with company goals.
- Conduct performance appraisals and recommend training interventions.