Job Title

Senior Project Manager

Job Summary

The Senior Manager - Project Management sits at the center of the organization s strategic and operational project portfolio, working directly alongside senior leadership. The role exists to bring structure, visibility and disciplined execution to a diverse and concurrent set of initiatives spanning technology implementation, process transformation, client onboarding, AI / automation programs and operational excellence. This is a high-ownership role for someone who thrives in ambiguity, brings rigor to complexity, and acts as the connective tissue across operations, technology, client services and support functions.

Responsibilities

- Own the end-to-end project lifecycle scoping, planning, execution, monitoring and closure for all assigned initiatives.

- Build detailed project plans covering scope, schedule, budget, resources, risk and communications using Agile, Waterfall or Hybrid methods as appropriate.

- Maintain a consolidated portfolio dashboard giving senior leadership real-time visibility into project health, milestones, risks and escalations.

- Governance &
- Communication: Run project governance cadences; produce executive-ready status reports, minutes and action trackers; keep all stakeholders aligned.

- Act as single point of contact for client-facing projects, owning communication timelines and deliverable quality.

- Risk &

- Dependency Management: Identify risks, dependencies and blockers early; build and execute mitigation plans with urgency; maintain RAID logs.

- Manage cross-functional dependencies across Operations, Technology, HR, Quality, Client Services and Finance.

- Portfolio &

- Capability Building:



Support leadership in shaping recent initiatives business case, feasibility, prioritization and go/no-go decisions.

- Manage vendor and third-party engagement within projects, including SLA tracking and escalation.

- Build and maintain the PMO toolkit templates, charters, frameworks and governance standards and mentor junior PMs.

- Span of Control &

- Scope: Dimension Scope
- Portfolio Type Technology, transformation, onboarding, AI/automation, opex
- Team Model Matrixed leads cross-functional project teams
- Visibility Direct line of sight to senior leadership
- Tooling Owns PMO tooling, dashboards and governance artifacts.

- Key Stakeholders: Stakeholder Nature of Engagement

- Senior Leadership Portfolio reporting, prioritization, decision support
- Operations Leaders Execution, resourcing, change management
- Technology / AI Delivery coordination, integration, dependencies
- Client Services Client-facing project delivery and communication
- HR / Finance Resourcing, budget tracking, business case
- Vendors / Partners SLA management, delivery oversight.

- Competency Framework: Functional / Technical Competencies

- Competency Expected Proficiency
- Project &
- Program Management
- Expert full lifecycle, multi-project portfolio
- PM Methodologies Advanced Agile, Waterfall, Hybrid




- PM Tooling Advanced MS Project, Smartsheet, Jira, Asana, Monday
- Executive Reporting Expert PowerPoint, dashboards, portfolio analytics
- Risk &
- Dependency Management: Advanced RAID discipline, mitigation.

- Competency Expected Proficiency

- Business Case / Financials Proficient feasibility, ROI, budget tracking

- Behavioral / Leadership Competencies: Competency Behavioral Indicator

- Structured Thinking Brings order and clarity to ambiguous problems

- Executive Communication Conveys status credibly and concisely to leadership

- Drive &

- Bias for Action Moves projects forward; removes blockers proactively

- Influence Without Authority Mobilizes matrixed teams toward outcomes

- Stakeholder Management Balances competing priorities and expectations

- Ownership Treats every project outcome as personally accountable

Qualifications / Requirements

- Education: Bachelor s degree;

- Certifications: PMP strongly preferred
- Prince2 or CSM also valued.

- Experience: 10-15 years in project / program management, ideally in healthcare BPO, RCM, collections or technology services.

- Track Record: Proven delivery of 5-10 concurrent projects of varying complexity.

- Tools: Expert in PM tooling and executive reporting

- AI / transformation project exposure a strong plus.

Job Category

Businerss Operations

Job Type

Full Time

Job Location

Pune IN

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Project Manager (Pune)
🏢 Credence Resource Management
📍 Pune