Senior Program Manager About Us Agrim is India’s largest agri-input e-commerce platform, empowering lakhs of retailers across the country with better access, pricing, and service. We’re backed by marquee investors and are growing fast. With 800+ employees and ambitious plans to grow 2x in the next two quarters, we are transforming how agri- retailers buy and grow their business.

Our culture is rooted in five values: Delivery Excellence, Ownership, Frugality, Simplicity, and Transparency. You can read more about us here - click here

Role Overview We are looking for a highly analytical and execution-driven Senior Program Manager – Control Tower to own end-to-end supply chain control tower operations and drive operational excellence through data-driven decision-making, cross-functional program execution, and process optimization. The ideal candidate will have strong program management, stakeholder management, and analytics skills, with hands-on experience in logistics or supply chain operations.

Key Responsibilities: -

- Own and manage the end-to-end Control Tower operations for the supply chain.
- Define, track, and monitor key operational metrics to improve network performance.
- Lead cross-functional change management initiatives, including rollout of recent products, processes,



and operational programs.
- Drive end-to-end implementation of new SOPs, including documentation, team training, adoption tracking, and governance.
- Maintain and continuously improve the SOP repository to ensure process standardization.
- Identify opportunities for operational excellence through data-driven insights and process optimization.
- Drive continuous improvement initiatives across critical business metrics such as:
- Return Order %
- Cancellation %
- Post-delivery Issues
- SLA Adherence
- Operational Productivity
- Build dashboards and perform deep-dive analysis using SQL to identify trends, root causes, and improvement opportunities.
- Collaborate closely with Product, Data, Operations, Engineering, and Business teams to execute high-impact initiatives.

Skill Sets Required

- UG/PG from Tier-1 institutes (Mandatory)
- Minimum 3 years of experience in Control Tower, Supply Chain, or Logistics Program Management.
- Experience in Logistics, Supply Chain, or E-commerce companies.
- Strong working knowledge of SQL (Mandatory).
- Excellent problem-solving and structured thinking ability.

We are in Gurgaon and work 5.5 Days a week, This is Work from Office role.

📌 Senior Program Manager - Supply Chain (Gurugram)
🏢 AGRIM
📍 Gurugram