- Work with customers to help them solve issues they have with using Zenoti
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
- Be part of the ticketing system and handle the client reported issues.
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need

- 4 to 8 years in supporting web-based enterprise applications
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Work in night shifts
- Can work in a rapid paced, ever changing, start-up environment

📌 Senior Product Support Specialist (Secunderabad)
🏢 Zenoti
📍 Secunderabad