- Monitor network performance and health using network monitoring tools.
- Assist in the installation, configuration, and troubleshooting of network devices such as routers, switches, and firewalls.
- Provide first-level support for network-related issues and escalate to senior engineers when necessary.
- Assist in implementing network upgrades and patches.
- Ensure proper documentation of network infrastructure and incident reports.
- Perform routine network audits to ensure compliance with security standards.
- Support network monitoring systems including SNMP, syslog, and other diagnostic tools.
- Assist with basic network configurations and setup of recent network devices.
- Collaborate with IT teams and departments to resolve issues and improve network services.
- Respond promptly to service requests, resolve incidents, and maintain a high level of customer service.