About Job At Multiplier, we are seeking a Senior Manager of Ops Excellence to join our team and drive operational transformation across the organization. This role is pivotal in building a robust global operations engine that can scale effectively while maintaining operational excellence. You will be part of the founding team of BizOps and Operational Excellence, focused on creating systems and processes that prevent issues before they occur.

This is a unique chance to architect scale at one of the fastest-growing global employment and payroll platforms. You will work closely with various departments, including Operations, Product, Engineering, and Finance, to redesign workflows, eliminate cross-functional blind spots, and ensure a seamless operational experience for our clients and stakeholders.

Skills & Qualification High ownership mindset to drive initiatives independently and take accountability for outcomes

Deep work orientation with a focus on detailed process investigations and improvements

Structured thinker with a systems-oriented mindset to standardize SOPs and process architecture

Strong bias for execution, ensuring timely delivery of operational transformation initiatives

Exceptional at process mapping and root cause analysis to uncover operational inefficiencies

Ability to operate comfortably in ambiguity,



navigating and resolving complex challenges

Experience in documentation and data-driven operational problem solving to enhance workflow efficiency

Background in BizOps, Strategy & Operations, or operational excellence-driven environments Responsibilities Conduct deep dives into payroll, customer success, finance operations, and more to identify structural weaknesses and redesign workflows

Rebuild and standardize operational SOPs, creating process documentation and operational governance frameworks that are scalable and repeatable globally

Develop a structured operational risk framework to identify single points of failure, compliance exposures, and design prevention mechanisms

Identify opportunities for automation, workflow redesign, and productivity improvements to drive operational transformation across the company

Act as a cross-functional leader, collaborating with Product, Engineering, Finance, and Compliance teams to ensure seamless strategy execution

Drive initiatives that reduce operational incidents, improve payroll reliability, and create risk visibility across workflows

Elevate Multiplier into a world-class operational organization by implementing scalable operational governance and automation initiatives

📌 Senior Manager - Operational Excellence (Bengaluru)
🏢 Multiplier
📍 Bengaluru