04 Aug
|
Caratlane
|
Mumbai
Role & responsibilities
- Track daily B2C shipments and monitor delivery status across assigned routes or regions
- Ensure on-time delivery performance and escalate delays or exceptions proactively
- Coordinate with delivery partners, hubs, and field teams for real-time updates
- Update shipment status in the system accurately and on time
- Handle delivery exceptions such as delays, failed deliveries, or customer unavailability
- Respond to Post sales team queries related to shipment status and delivery timelines
- Ensure adherence to SOPs and service-level agreements (SLAs)
Preferred candidate profile
- Graduate or equivalent qualification
- 13 years of experience in logistics, courier, or B2C delivery tracking (preferred)
- Freshers with solid coordination and Excel skills may also be considered
📌 Senior Logistics Executive (Mumbai)
🏢 Caratlane
📍 Mumbai