About us

WeWork India is the country s leading flexible workspace provider that offers a personalized experience to different types of professionals with varied needs through its innovative and customized offerings. WeWork India serves as a vibrant hub for a multifaceted community, bringing together innovators, visionaries, dreamers, and high achievers. It is a collaborative environment designed for mutual inspiration and the collective pursuit of excellence.

WeWork India, run by the Embassy Group, commenced operations in 2017. Currently, it has 105,000+ members in 70+ locations across eight cities in India - Bengaluru, Chennai, Mumbai, Gurugram, Noida, Delhi, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc.

Our mission is focused on empowering tomorrow s world of work through achieving Excellence in Execution.

About the role

We are seeking a dynamic leader to oversee our outbound billing and collections operations while acting as the strategic bridge between daily finance operations, pricing strategy, and future system automations. This role requires a data-driven professional who can manage a specialized team, enforce strict debt recovery SLAs, and translate raw operational data into actionable business intelligence to prepare the department for upcoming financial technology rollouts.

Key Responsibilities

Lead and mentor the billing and collections team, setting clear KPIs and ensuring strict adherence to debt recovery SLAs and enforcement gates including service deactivation or legal notices, executed per company policy

Serve as the senior escalation point for critical client and internal billing disputes

Oversee daily billing operations, ensuring accuracy and compliance with client contracts and service agreements





Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance to reconcile billing discrepancies

Participate in month-end and year-end close activities, including periodic revenue reconciliations to identify and mitigate financial leakage

Monitor and optimize cash flow, minimizing delinquency and maximizing recovery rates

Act as the strategic link between finance operations, pricing strategy, and system automation initiatives, translating operational data into structured insights for leadership

Partner with BI and technology teams to design dashboards and reporting frameworks that track billing efficiency, collections effectiveness, and compliance

Identify and implement process improvements, and document workflows into robust SOPs to reduce reliance on undocumented processes

Serve as cross-functional backup for broader finance and contract teams, protecting SLAs during volume spikes or staff absences

Experience and qualifications

6-8 years of professional experience in finance operations, billing, collections, or a comparable leadership role.

Robust expertise in debt recovery processes, SLA enforcement, and financial compliance.

Advanced proficiency in SQL and Excel for operational data analysis and reporting.

Experience with ERP systems and financial automation tools.

Familiarity with BI platforms (e.g., Tableau, Power BI) for translating data into actionable insights.

Skilled in team management, stakeholder communication, and cross-functional collaboration.

Excellent communication skills with the ability to bridge operational finance and strategic business needs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Lead, Shared Services (Bengaluru)
🏢 Wework
📍 Bengaluru