Company Description ExperExperian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create digital marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and software We also assist millions of people to realize their financial goals and help them to save time and money We operate across a range of markets from financial services to healthcare automotive Agri finance insurance and many more industry segments We invest in experienced people and new advanced technologies to unlock the power of data and to innovate A FTSE 100 Index company listed on the London Stock Exchange EXPN we have a team of 23 300 people across 32 countries Our corporate headquarters are in Dublin Ireland Learn more at The Senior SRE will be responsible for continued improvement and support of the Windows server environment including Windows 2012 Windows 2016 Windows 2019 and Windows 2022 whilst having knowledge of Virtualization with VMWare and HPE Hardware products Ansible or BladeLogic experience is also required You will cover the lifecycle management from deployment to retirement of the environment and ensuring incidents and problems are swiftly dealt with following Service level agreement whilst complying with policies whilst ensuring the setting is maintained and to standards and industry best practice You will be a contact point for issues and provide mentorship to the team It will also provide onsite support for all changes and incidents The goal of this position is manage the server estate ensuring supportability of the setting whilst improving the environment and improving It will also provide infrastructure support for all types of issue It is expected that there will be an equal focus on both service and security and an awareness of both is important You will be reporting to an Engineering manager Responsibilities Create automation plans Manage incident resolution to the server environment to ensure problems are isolated and develop path to remediation Support the post-incident and problem process to ensure toot causes are correctly identified and remediated Incident problem management ensuring permanent resolutions are implemented across entire environment Provide expert technical input and leadership during the resolution of intractable systems problems Mentor 3rd party engineers in consideration of the team ensuring they are performing as expected Maintain the server environment to a known standard Identifying gaps in monitoring and ensure remediation accordingly Develops and implements new and expanded support services or performance tuning recommendations and changes in the workload mix to meet user requirements and ensure availability of resources Identify improvements to processes to reduce technical costs and enhance service Ensure that client queries are dealt with by the team in a reliable and efficient manner thus meeting client expectations Shows a clear understanding of cross platform infrastructure and relationships Undertakes administrative and BAU work on behalf of technical and business teams Perform remediation on HPE hardware software and firmware or make changes to systems management software to improve performance and eliminate problems Patching and vulnerability Management of the server environment Review maintains and tests upgrades to the vendor software used for supporting the servers Follow ITIL standards and processes Will work outside normal hours and be part of an out of hours on-call rotation Technical Skills - Core Windows - All versions Experience working in a large shared environment Server Converged Network VMware VMware virtualization VRealise Suite v x Scripting and automation technology - At least one off o Bash o Python o Perl o Ansible o PowerShell o VBScript HPE Server Hardware ProLiant range Synergy OneView Technical Skills - Desirable Rapid 7 vulnerability management toolset McAfee security products SAN Storage and Switches HDS Brocade Cloud Technologies AWS Azure Oracle Google Monitoring tools such as Dynatrace Skills Knowledge of Agile Knowledge of ITIL processes and experience with ticket tracking software specifically Service Now You will have Advanced across Excellent English verbal and written communication skills vendors management in both situations Implement technology and cost process improvements Desire to look for improvements Written and verbal skills Ability to innovate Work without direction Flexibility in working hours on call out of hours delivery Qualifications Qualifications 5 years Experience working in a large Windows environment Additional Information Our uniqueness is that we celebrate yours Experian s culture and people are important differentiators We take our people agenda very seriously and focus on what matters DEI work life balance development authenticity collaboration wellness reward recognition volunteering the list goes on Experian s people first approach is award-winning World s Best Workplaces TM 2024 Fortune Top 25 Great Place To Work TM in 24 countries and Glassdoor Best Places to Work 2024 to name a few Check out Experian Life on social or our Careers Site to understand why Experian is proud to be an Equal Opportunity and Affirmative Action employer Innovation is an important part of Experian s DNA and practices and our diverse workforce drives our success Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age If you have a disability or special need that requires accommodation please let us know at the earliest opportunity LI-Hybrid Experian Careers - Creating a better tomorrow together

📌 Senior Infrastructure Site Reliability Engineer - Windows (Hyderabad)
🏢 Experian
📍 Hyderabad