Company Description Orchha Palace and Resorts offers a haven of luxury and sophistication, combining modern elegance with timeless charm. Guests experience impeccable service, refined accommodations, and carefully curated amenities designed for comfort and relaxation.

The property features exquisite dining options and thoughtfully designed spaces that cater to both leisure and business travelers. Team members are encouraged to uphold high standards of hospitality, ensuring every stay feels like a celebration of comfort and style.

Role Description The Senior Front Office Manager is responsible for overseeing all front office operations, ensuring efficient check-in and check-out processes, and maintaining high levels of guest satisfaction. This full-time, on-site role in Orchha includes supervising front desk staff, monitoring reservations and room allocations, and coordinating closely with housekeeping and other departments to deliver seamless guest experiences.

The position involves handling escalated guest concerns, implementing and refining front office procedures, and preparing daily reports and performance metrics.

The Senior Front Office

Manager will also train and mentor team members,



ensure adherence to company standards, and contribute to continuous improvement in service quality and operational efficiency.

Qualifications

- Robust Front Office and Office Administration skills, with experience managing front desk operations and administrative workflows.
- Proven ability to drive Customer Satisfaction and deliver high-quality Customer Service in a hospitality or hotel setting.
- Excellent Communication skills, including clear verbal and written communication and effective interpersonal abilities.
- Prior experience in a supervisory or managerial role within hotels or resorts, preferably in front office or guest relations.
- Ability to lead, coach, and motivate diverse teams, with strong organizational and problem-solving skills.
- Comfort with hotel management systems, reservation platforms, and basic office software tools.
- Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
- Flexibility to work various shifts, including weekends and holidays, and maintain a professional, guest-focused demeanor at all times.

📌 Senior Front Office Manager (Orchha)
🏢 Orchha Palace and Resorts
📍 Orchha