This job is provided by apna.co ? PNB MetLife Insurance India Ltd.

? Position: Senior Front Office Executive

? Location: [DUNLOP/ KOLKATA]

⏱️ Job Type: Full-Time

? Experience Level: 0 –5 Years

? About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction?

? PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience. ?✨

? Key Responsibilities? Customer Experience & Relationship Management First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor. ??

Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly. ??

Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager. ??

? Front Desk Operations & Communication

Call Management: Manage central incoming phone calls, direct inquiries, and convey clear messages to concerned teams. ☎️?

Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance. ??

Mail & Courier Management: Oversee incoming and outgoing courier shipments,



official mail distribution, and office correspondence. ✉️?

?️ Administrative & Facility Support

Meeting & Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations. ?☕

Vendor & Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards. ??️

Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance. ??

? Required Qualifications & Skills? Education: HS & ABOVE

?️ Communication: Fluency in English and [Local Language] with robust verbal and written communication skills.

? Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software.

? Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure. ✨

? What We Offer? Competitive Compensation: Attractive salary package with performance-linked incentives.

? Health & Wellness: Comprehensive medical coverage for you and your family. ??

? Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management. ?

? Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands! ?

📌 Senior Front Office Executive (Kolkata)
🏢 pnb metlife india insurance co.
📍 Kolkata