- Manage and resolve complex customer complaints professionally.
- Develop and implement effective customer service strategies to improve satisfaction.
- Collaborate with internal teams to resolve issues and enhance overall customer experience.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Train and guide junior team members on customer service best practices.
- Identify and escalate trends or systemic issues impacting customer satisfaction.

Job Requirements

- Minimum 2 years of experience in customer service, preferably in a similar role.
- Strong knowledge of customer service principles and practices.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Robust analytical and decision-making skills with attention to detail.
- Experience working with CRM software and other customer service tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive Customer Service - DEL CS (New Delhi)
🏢 Dhl Supply Chain
📍 New Delhi