- Handle Kannada and Malalayam collection calls with professionalism and empathy.
- Engage with customers effectively and follow up on overdue accounts.
- Track repayment commitments and update call dispositions accurately in the CRM system.
- Negotiate payment plans while maintaining high customer satisfaction.
- Achieve assigned collection and productivity targets.
- Adhere to collection processes, compliance guidelines, and quality standards.
- Coordinate with internal teams to resolve customer queries and account-related issues.
Required Skills & Qualifications
- Solid proficiency in Kannada/Malayalam (Mandatory).
- Bachelor's degree in any discipline.
- 1–2 years of experience in Telecollections, Collections, or BPO Voice Process.
- Hands-on experience with Dialer/CRM systems.
- Basic knowledge of MS Excel.
- Excellent communication, negotiation, and customer handling skills.
- Ownership mindset, patience, professionalism, adaptability, and target orientation.
Preferred Qualifications
- Experience in Banking, NBFC, or FinTech collections.
- Knowledge of collection lifecycle, delinquency buckets, and recovery processes.