About the Company Solvitecno LLP (Solvi) provides advanced technology solutions and services tailored to diverse business needs. The organization specializes in strategic cloud solutions, managed IT services, expert consulting, AI enablement, organization and talent development, and disaster recovery. Solvi focuses on helping clients modernize their technology landscape while strengthening operational resilience and performance.
Team members collaborate with clients across industries, offering opportunities to work with contemporary tools and methodologies.
Role Overview Senior Functional Consultant responsible for design, implementation, and training enablement of Dynamics 365 Customer Service & Contact Center (Omnichannel) solutions. The role focuses on driving user adoption, delivering structured training programs, and ensuring business readiness across global deployments. Seeking a Senior Dynamics 365 Customer Service Functional Consultant (Training lead) to design, implement and drive user adoption for Omnichannel/Contact Center solutions.
You will lead requirements workshops,
configure D365 Customer Service & Omnichannel features, design role-based training programs, deliver ILT and train‑the‑trainer sessions, and enable change management across global rollouts.
Job Title: Senior Dynamics 365 CE Functional Consultant – Training.
Experience: 8-15 Years Location: Noida/Pune/Hyderabad/Bangalore/Kolkata/Gurgaon/Chennai/Mumbai( Hybrid) Employment Type: Full time Key skills: Dynamics 365 Customer Service, Omnichannel/Contact Center (routing, chat/voice), case & knowledge management, training design & delivery, adoption tracking, stakeholder workshops.
Preferred: MB-230 / PL-200, experience with chatbots/agent assist and UAT/SIT for contact centers. Interested candidates can share resumes at
[email protected] !
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📌 Senior Dynamics 365 CE Functional Consultant – Training (Hyderabad)
🏢 Solvitecno
📍 Hyderabad