- Serve as the dotted-line leader for the India-based Experience (EX) organization guiding, aligning, and energizing a multidisciplinary team of design leaders, researchers, product content experts, and design operations leads.
- Define and drive the India UX vision, helping shape a compelling UX vision and strategy for the India org in alignment with global priorities, ensuring local excellence contributes to global impact.
- Foster a unified, strategic UX approach leading efforts to drive cohesion and consistency in EX across product teams by collaborating closely with global design, research, and content counterparts.
- Champion design quality and operational rigor. Elevate the quality of product experiences by strengthening design standards, review rituals, and global processes across India and beyond.
- Build a strong internal and external EX brand: Partner with the India UX leadership team to position EX India as a creative, innovative, and sought-after organization attracting top talent, boosting retention, and strengthening our presence in the broader design and tech ecosystem.
- Represent EX at the highest levels: Act as a key EX voice in executive briefings, customer engagements, and strategic forums bringing the value of design to the forefront of business and product conversations.
- Mentor and grow leadership: Cultivate the next generation of UX leaders in India through coaching, sponsorship, and strategic development planning.

CRM Industry Product Design lead:

Design Leadership Vision

- Define and drive the UX vision for CRMI products, ensuring best-in-class user experiences across mobile, desktop,



and emerging modalities.
- Champion user-centered design, design thinking, and AI-driven experiences that improve productivity and customer satisfaction.
- Raise the bar for design quality across interaction design, visual design, and multimodal experiences.
- Stay ahead of industry trends, emerging technologies, and AI innovations to inform strategy, define a forward-looking vision for the team, and instill a solid product mindset in the design organization.

People Organizational Leadership

- Directly manage and mentor 3-4 design managers, fostering leadership growth and cross-functional collaboration.
- Attract, grow, and retain top product design talent in India, building a high-performing and engaged team.
- Partner closely with global UX leaders to drive alignment and cohesion across CRMI and the broader ServiceNow ecosystem.

Strategic Collaboration

- Work closely with Product, Engineering, Content, and Research to shape product strategy and execution.
- Ensure UX is a strategic driver of business impact by aligning design efforts with customer needs and company goals.
- Advocate for the user while balancing business objectives, technical feasibility, and product scalability.

Execution Operational Excellence

- Oversee the design process from research and ideation to execution and delivery.
- Partner with teams on roadmap planning, user research, and usability testing to validate and refine solutions.
- Maintain high design standards and ensure consistency across products by contributing to and evolving ServiceNow s Design System.

📌 Senior Director, Product Design (Secunderabad)
🏢 ServiceNow
📍 Secunderabad