Description

We are seeking a Senior CSR / Process Associate for our International Voice team in India. This role is ideal for individuals who are passionate about customer service and are looking to enhance their skills in a dynamic environment. You will be responsible for delivering exceptional service to our international clientele while resolving their queries and ensuring customer satisfaction.

Responsibilities

- Communication skills.
- Service reps should be pleasant and empathetic while they're interacting with customers.
- Competent technical knowledge.
- Ability to multitask.
- Handle customer inquiries and complaints through voice communication in a professional manner.
- Provide accurate information and solutions to customers regarding products and services.
- Maintain customer records and documentation accurately.




- Collaborate with team members and other departments to resolve customer issues efficiently.
- Achieve individual and team performance targets set by management.
- Participate in training and development sessions to enhance skills and knowledge.

Skills and Qualifications

- Excellent verbal communication skills in English and local languages.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work effectively in a team-oriented environment.
- Basic knowledge of computer systems and proficiency in MS Office Suite.
- Robust attention to detail and organizational skills.
- Ability to handle high-pressure situations and manage stress.

📌 Senior CSR / Process associate / International voice (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru