What you'll do: Senior Cloud Monitoring Administrator in the Enterprise will be monitoring and managing IT systems across Windows, Linux, VMware, and Cloud environments. The ideal candidate should have a solid understanding of ITIL processes, solid technical expertise in SolarWinds for infrastructure monitoring, and hand-on with Splunk for log analysis and event correlation.

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This is a 24x7 support role requiring proactive system monitoring, incident response, and adherence to ITIL-based Incident, Problem, and Change Management processes. Exposure to AWS, TeamCity, and network fundamentals will be considered an added advantage.

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Monitoring Incident Management:

- Act as a SolarWinds Administrator responsible for platform operations, configuration, and monitoring using NPM, SAM, NCM, UNDP, IPAM, and other modules.
- Manage Solarwinds Application patching.
- Design, tune, and manage SolarWinds alerts/Reports, thresholds, and notification policies.
- Monitor end-to-end infrastructure health via SolarWinds dashboards, reports, and real-time views.
- Perform first-line triage on SolarWinds alerts and take corrective actions to restore services.
- Manage incident lifecycle following ITIL Incident Management practices.
- Use Splunk for log analysis, event correlation, and troubleshooting.
- Identify recurring issues and support Problem Management investigations.

Server OS Administration:

- Monitor Windows and Linux server health using SolarWinds SAM templates and custom monitors.
- Perform first-level troubleshooting, including service restarts, log review,



and system health checks.
- Use iDRAC (or equivalent remote access tools) for hardware diagnostics and remote reboot operations.
- Support scheduled patching and maintenance activities in accordance with Change Management practices.

Virtualization Cloud Support:

- Monitor VMware ESXi hosts and VMs using SolarWinds Virtualization Manager (VMAN).
- Perform initial troubleshooting for host connectivity, datastore usage, and VM availability issues.
- Support AWS Cloud monitoring, performance reviews, and cost analysis as part of hybrid infrastructure operations.

Network Infrastructure Monitoring:

- Monitor network performance, device availability, and link utilization using SolarWinds Network Performance Monitor (NPM).
- Understand basic networking concepts such as IP addressing, routing, switching, DNS, and connectivity troubleshooting.
- Coordinate with network and infrastructure teams for escalations and root cause investigations.

What youll bring:

- Comprehensive understanding of the ITIL framework, with hands-on application of Incident, Problem, and Change Management processes.
- Strong experience with SolarWinds, including infrastructure and network monitoring,



alert configuration, and performance optimization.
- Hands-on with Splunk (SIEM) for advanced log analysis, alert correlation, and event investigation.
- Solid grasp of network fundamentals, including TCP/IP, routing, switching, DNS, and connectivity troubleshooting.
- Practical experience in Windows Server and Linux administration, including system monitoring and troubleshooting.
- Working knowledge of VMware ESXi and vCenter, with the ability to monitor and maintain virtualized environments.
- Familiarity with remote server management tools such as iDRAC for hardware diagnostics.
- Strong documentation and communication skills, with experience using ticketing and ITSM tools like ServiceNow or Jira.
- Ability to work effectively in a 24x7 support and shift-based operational environment.
- AWS Cloud monitoring and troubleshooting experience, preferred
- Exposure to CI/CD tools such as TeamCity for automation and reporting,;preferred
- ITIL Foundation Certification, ;preferred
- Basic scripting knowledge (e.g., PowerCLI, PowerShell, or Python) for reporting and automation , preferred
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach

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How youll grow:

- Cross-functional skills development custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

📌 Senior Cloud Monitoring Administrator (Pune)
🏢 ZS
📍 Pune