CRM implementation experience is required and previous experience working with Microsoft

Dynamics 365, IQVIA (OCE, MI) or Veeva preferred.

- Exceptional organizational, presentation, and communication skills, both verbal and written, are required.
- Expertise in developing project documentation, including Business Requirements, Use Cases,

Functional Specifications, etc.
- Experience in the Life Sciences industry would be an asset.
- Demonstrated analytical, interpretive and problem-solving skills.
- Ability to simultaneously work on multiple projects at varying stages.
- Strong capability in juggling priorities to meet deadlines while retaining consistently high-quality outcomes.
- Business Analysis or Project Management certification would be an asset.
- Completed university degree or college diploma.

Other Requirements / Working Conditions
- Travel to client sites to conduct requirements gathering sessions and attend other key meetings will be required.
- Participation in client and internal calls outside of normal business hours is require

Job role:
- Gather detailed client requirements through facilitation of onsite workshops and remote sessions,
- analyse use cases, and map requirements to Omnipresence business process flows.
- Develop explicit and concise Business Requirements,



Use Cases and Functional Specification
- Documents.
- Conduct client User Acceptance Testing (UAT) sessions, track defects, gather detailed feedback.
- Perform sanity testing during implementations to ensure configurations, integrations, migrated
- data, etc., fulfill documented requirements and the solution is functioning as per the clients
- expectations.
- Work closely with internal stakeholders to facilitate successful execution of deliverables.
- Through continuous research and practice, become an expert of new and existing Omnipresence
- features, and provide guidance on best practices and functional knowledge to our clients.
- Participate in responding to RFIs and RFPs, including requirements analysis and developing
- proposed project plans.
- Assist the Project Manager in tracking deliverables and updating project documentation.
- Contribute to the development of all other project documentation as needed, including flow charts and business process flow diagrams.
- Participate in developing and refining SOPs for implementation processes.

Desired Profile:
- 6-8 years of experience in a client facing Business Analyst role, delivering medium to large scale
- CRM solutions.

📌 SENIOR BUSINESS ANALYST, MICROSOFT DYNAMICS 365 (Bengaluru)
🏢 Augusta Infotech
📍 Bengaluru