Company Description PHFL HOME LOANS AND SERVICES LIMITED is a financial services company based in New Delhi, Delhi, India, focusing on home loan products and related services. The organization supports individuals and families in achieving their housing goals through accessible and structured financing solutions.

Team members work in a dynamic environment that emphasizes customer service, operational efficiency, and compliance with regulatory standards. The company offers opportunities for professional growth within the home finance sector and values integrity, reliability, and collaboration in all business operations.

Role Description The Branch Operations Executive is a full time, on-site role based in Delhi, India, responsible for overseeing day-to-day branch activities and ensuring smooth operational workflows. This position involves handling customer documentation, processing home loan applications, coordinating with internal teams, and maintaining accurate records in branch systems.

The role includes monitoring branch performance metrics, supporting compliance with company policies and regulatory requirements, and assisting in audits and reporting.

The Branch Operations

Executive will also respond to customer queries,



support service delivery, and help optimize branch processes for efficiency and quality. Collaboration with sales, credit, and back-office teams is essential to maintain high service standards and meet branch objectives.

Qualifications

- Candidates should possess strong Operations and Operations Management skills to oversee branch processes and ensure effective workflow management.
- Candidates should possess solid Analytical Skills to review documentation, interpret data, and support decision-making and reporting.
- Candidates should possess effective Communication and Interpersonal Skills to interact with customers, colleagues, and stakeholders professionally.
- Relevant experience in banking, financial services, or home loans operations is beneficial.
- Working knowledge of MS Office and branch management systems, along with attention to detail and accuracy in documentation, is preferred.
- A graduate degree in business, finance, commerce, or a related field is desirable.
- Ability to work in a structured, compliance-focused environment and manage multiple tasks within timelines is important.

📌 Senior Branch Operations Executive (Delhi)
🏢 PHFL HOME LOANS AND SERVICES
📍 Delhi