About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary:

Achieve stringent daily productivity targets

Will be responsible for processing participants/plan level transactions

Strict adherence to non-disclosure of client information by preserving client confidentiality





Research on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time

Work with onshore partners and build professional relationship

Taking active participation in process improvements and automation

Excellent process skills with ability to identify and prioritize high value transactions

Completing assigned responsibilities within defined SLAs

Roles & Responsibility:

Excellent communications and analytical skills

Should be self-starter, self-motivator, proactive & target oriented.

Should possess strong networking skills.

Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary.

Should be adaptable to work in night shifts and must extend when business required.

Knowledge on SLA metrics and Quality assurance.

Primary Skill:

Retirement Service

Secondary Skill:

Money Out

Qualifications:

Graduation

Location:

Bangalore/Pune

📌 Senior Associate (India)
🏢 Voya Financial
📍 India