We're seeking a future team member for the role of Senior Associate, Client Service to join our Client Service team. This role is located in Pune, MH – HYBRID.

In this role, you'll make an impact in the following ways:

- Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides individuals at assigned clients information related to BNY products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.




- Resolves complex or non-routine client issues or inquires, as needed.Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Helps develop process improvements. No direct reports.
- Provides guidance to less experienced team members.
- Supports multiple, complex client accounts
- To be successful in this role, we're seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 7 or more years of total work experience preferred.
- Experience in an operational area and/or client services preferred

📌 Senior Associate, Client Service (Pune)
🏢 BNY Mellon International Operations (India) Private
📍 Pune