Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.

We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid Market vertical. As the Service Support Manager for GGB US Mid Market vertical, you will be responsible for Client Service.

Service Support

Manager plays a crucial role in – ⦁ Managing customer support operations, ⦁ Ensuring high-quality service delivery, and ⦁ Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service , Onshore travel experience and Insurance certification is a definite plus. How you'll make an impact Responsibilities:

Act as the primary point of contact for the branch, providing comprehensive support

Responsible for end to end support of the policy lifecycle services

Participate in renewal review meetings alongside Producer, CSM and sales team

Support a team of 5-7 Client Service Managers at the branch





Take Proactive measures to initiate pre and post-renewal activities promptly

Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

Handle queries effectively, aiming to minimize re-work at service center

Collaborates with branch to identify time consuming activities that can be offshored to service center

Foster and maintain a positive relationship with branch staff to enhance the overall customer experience About you Qualifications:

Education and Experience: Minimum Required Degre: Bachelor’s degree Preferred Degree: Bachelor’s degree Certificate(s)/Special Training: Property and Casualty Insurance Certification (positive to have) Experience ⦁ 3-5 years of experience in an Insurance domain/BFSI

⦁ Transition/onboarding of service

⦁ Onshore travel experience (good to have)

⦁ Insurance certifications (good to have)

Knowledge, Skills and Ability

⦁ Excellent Written and Oral communication skills

⦁ Very good Interpersonal skills

⦁ Proactive

⦁ Ownership and Accountability

⦁ Logical thinking and decision making

⦁ Flexible to work in Night Shift (US Coverage) – 8pm IST to 5am IST Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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