We will count on you to:
- Manage own queue of work to ensure timely delivery on all cases as per SLA
- Understand and process cases as per process guidelines and checklist
- Deliver on KPIs as per company standards
- Escalate delays and queries appropriately after due investigation
- Responsible for creation of SOPs for new processes, update process manuals
- Perform quality checks as per process requirement
- Identify opportunities for process improvements with a view to provide better client services
- Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
- Ensure adherence to policies & procedures as per organizations standards and SOPs
- Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
- Adhere to data and information security guidelines
What you need to have:
- Good verbal and written communication skills
- Attention to detail
- Ability to learn new processes and systems, ability to adapt to change
- Ability to prioritize and organize tasks
- Ability to work independently and as a part of a team
- Graduate
- 6 months - 4 years of experience in insurance broking domain
What makes you stand out
- Analytical ability
- Good working knowledge of MS Office particularly Word & Excel
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as perks and rewards to enhance your well-being.
Role: Asset Operations
Industry Type: Insurance
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate
📌 Senior Analyst - Insurance Operations (Mumbai)
🏢 Mercer
📍 Mumbai