Job Summary

Position Summary You will be a Senior Analyst - ICT Analyst in India, helping to design, run and improve technology services that support our global teams. You will work closely with IT peers, business partners and vendors to resolve incidents, deliver changes and improve systems. We value clear problem-solving, practical technical skills and a team-oriented attitude. This role offers growth, visible impact and a chance to unite science, technology and talent to get ahead of disease together.

Responsibilities

- Manage and resolve medium to high complexity incidents and service requests, keeping stakeholders informed with clear updates.
- Deliver operational changes, including testing, deployment and documentation, while following change control processes.
- Monitor system health and performance, identify trends and drive timely corrective actions.
- Support application and infrastructure problem investigations, coordinating across teams and external vendors.
- Create and maintain technical documentation, runbooks and user guides to support reliable operations and knowledge sharing.
- Contribute to automation, process improvement and small projects to reduce manual effort and increase reliability.

Working pattern This role is based in India with a hybrid working pattern. You will join colleagues on-site regularly and work remotely as agreed with your manager.

Requirements Basic Qualification

- Bachelor s degree in Computer Science, Information Technology or related field, or equivalent practical experience.
- Minimum 3 years hands-on experience in IT operations,



support, or systems administration.
- Experience supporting applications, cloud services, or infrastructure in a production environment.
- Strong troubleshooting skills across networks, servers, databases or applications.
- Comfortable with scripting or automation tools (for example PowerShell, Python, Bash) and familiarity with monitoring tools.
- Good English communication skills for collaboration with global teams.
- This role is on-site with hybrid working flexibility as agreed with the manager.

Preferred Qualification
- Experience in ITIL-based service management or similar operational frameworks.
- Familiarity with cloud platforms such as AWS, Azure or Google Cloud and related services.
- Hands-on experience with containerization, orchestration or CI/CD pipelines.
- Exposure to enterprise collaboration tools, identity services or security operations.
- Experience working in a matrixed, multinational environment and coordinating with remote teams.
- Certifications such as AWS, Azure, CompTIA, or similar relevant technical credentials.

Skills
- IT Operations
- Incident Management
- Cloud Services
- Scripting (PowerShell, Python, Bash)
- Containerization / Orchestration / CI / CD
- Monitoring Tools
- Automation
- Technical Documentation
- Stakeholder Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst - ICT Analyst (Bengaluru)
🏢 GSK India
📍 Bengaluru