Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.

We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview Job Title - Servicing – Premiums Handler (Hybrid)

Overview

Gallagher Center of Excellence (GCoE) was founded in 2006 on the cornerstones of quality, innovation and teamwork. GCoE supports the Gallagher team around the globe and around the clock by providing a wide range of services, from back office and administrative services to knowledge intensive and niche services. It's a crucial component of Gallagher's ability to provide industry-leading quality, customer service, regulatory compliance and improved speed to market.

We combine functional expertise, industry knowledge and technology with a passion for excellence, to deliver mission-critical services for our global staff.

With more than 16,000 professionals working across in India, GCoE is a place where result-oriented and knowledge-driven professionals can make an impact and build rewarding long-term careers. Our footprint includes regional presences in Bengaluru, Kolhapur, Mumbai, Pune and Shimoga. How you'll make an impact Responsibilities:

This role is part of Gallagher reinsurance team with back-end servicing for premium, treaty, and claims processing. It is a client-facing operations/support role focused on handling complex servicing tasks, coordinating with internal teams, and supporting renewals, marketing, administration,



and claims-related activities.

What the role involves

Coordinating with Account Managers, Account Executives, Producers, and Brokers

Supporting a designated book of business with complex client servicing needs

Resolving difficult customer service issues through research and carrier/agent interaction

Maintaining client communication logs

Assisting with new and renewal account marketing

Helping prepare client presentations and renewal materials

Supporting business development with existing clients

Identifying and communicating relevant legal or compliance issues

Conducting enrollment meetings and implementation procedures

Key points about the position

Works with high-complexity accounts

Focuses on service delivery rather than sales targets

Requires strong coordination, problem-solving, and client communication skills

Likely suits someone with experience in insurance/reinsurance operations, servicing, or account support About you Qualifications:

BCOM, BBA & BAF (Finance Background)

Behaviors

Understanding of the Re insurance brokerage business and customer service processes/tasks.

Additional Information At

Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The prospect to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Senior Analyst - Client Services (Mumbai)
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