Chennai, Tamil Nadu

Job Summary

Experience: Typically 4+ years of experience in application / production support

: The L2 Application Support Engineer is responsible for managing application incidents, performing root cause analysis, ensuring system stability, and maintaining application availability in line with SLAs.

Adhering to SLAs

ITIL Processes awareness (Incidents / Change / Service requests )

Reporting to the Track Lead / Team Lead

Helping team members in case of Issues/Technical Problems

Perform detailed troubleshooting and resolution of application issues

Manage high-priority incidents and ensure timely resolution

Validate solutions with users and ensure proper ticket closure

Understanding of Multi-geo support environment

Monitoring and Operations

Monitor application health, alerts, and production workplace

Knowledge on multiple monitoring tools

Perform routine health checks on application servers and services

Ensure availability and performance as per SLA commitments

Troubleshooting and RCA

Analyze logs, errors, and system behavior

Perform RCA for recurring incidents and implement preventive fixes

Work on performance tuning and stability improvements

Key Responsibilities

Change and Release Support

Support deployments, releases, and configuration changes

Participate in patching, upgrades, and migration activities

Follow ITIL processes for change management

Coordination and communication

Coordinate with other teams, developers, vendors, and infrastructure teams

Provide regular updates to stakeholders on incidents and issues

Work across multi-geo environments and different technology teams

Documentation & Knowledge Management

Prepare and maintain runbooks, SOPs, and known error databases

Document incidents, fixes, and troubleshooting procedures

Skill Requirements

Technical Requirement

Maintain and support Webservers and Appservers ( Apache, Tomcat, Jboss, Weblogic)

Linux/Unix and Windows environments

Application deployments





Log analysis and debugging monitoring and healthcheck

Database Configuration with Appserver

SSL configuration

Patch updates

Knowledge on performance tuning

Experience in config changes in Apache, Tomcat, Jboss, Weblogic servers

Familiarity with ticketing tools (ServiceNow, JIRA)

Other Requirements

Required Skills : Hands on Experience in managing Application/Web Servers like JBoss, Apache Tomcat, IIS, Wildfly on Windows, Linux and Unix Platforms.

Strong knowledge in Manage domains, clusters, node manager, and deployments

Should be familiar with debugging of application data issues and server health check/monitoring.

Maintain Knowledge base and provide first level resolution.

Strong knowledge and experience in Linux/Unix and Windows platform

Should be familiar with DB configuration with App servers

Experience in performance tuning.

Basic knowledge in LoadBalancer, Firewall and Networking

Handson experience in SSL certificate installation management

Experience in Supporting P1/P2 high priority incidents.

Should have understanding about monitoring, maintainability, and support with exposure to tools such as AppDynamics, Dynatrace etc.

Experience in documenting, recording, and updating incidents in ITSM tools along with creation of Runbooks and SOPs for Application’s involved.

Should be cognizant of incident management, problem management, change management and release management.

Understanding and experience on deployments and release management process

Basic understanding of Networks with skills around Telnet , Netstat and DNS

Soft Skills : Excellent communication and conversation skills (Verbal and Written)

Excellent customer handling skills

Good documentation skills

Strong analytical skills and problem-solving capabilities

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📌 Senior Administrator - JBoss Application Server, Apache Tomcat (Chennai)
🏢 HCLTech
📍 Chennai