Position : Salesforce Technical Architect

Job Type: Full-time

Location: Hyderabad (4-days from Office)

Work timings: 3pm to 12am IST(Due to US project, based on project need)

Notice Period: Immediate to 30 days

About the Role

Salesforce architecture spanning Sales Cloud, Service Cloud, Life Sciences Cloud, and Agentforce and govern all technical decisions across the CRM platform.

Key Responsibilities

- Define the enterprise Salesforce architecture across business segments org strategy, data model, integration architecture, and security framework
- Lead the Life Sciences Cloud transformation target-state design, data migration from legacy CRM systems, and compliance architecture
- Architect the Salesforce-MuleSoft integration layer for SAP ERP connectivity (customer/account sync, order management, pricing/discount flows)
- Drive the Agentforce / AI strategy identifying use cases for autonomous AI agents in commercial workflows (lead qualification, case routing, forecasting)
- Establish governance frameworks for Salesforce platform architectural decision records, technical debt inventory, and security review processes
- Lead architecture review boards for all Salesforce change requests and major enhancements
- Partner with CRM Analytics team to design the Salesforce-to-Power BI / Tableau data flow for commercial KPIs
- Drive platform performance engineering large data volume strategy,



asynchronous processing patterns, and API governance
- Own the Salesforce licensing and SKU optimization strategy ensuring cost-effective use of Sales Cloud, Service Cloud, and platform licenses

Required Qualifications

- 9-14 years of Salesforce experience with at least 3 years as a Solution/Technical Architect
- Salesforce Certified Technical Architect (CTA) or Application Architect certification strongly preferred
- Deep expertise in multi-cloud Salesforce architecture (Sales, Service, Life Sciences, Experience Cloud)
- Proven track record in large-scale CRM transformation programs for enterprises with $10B+ revenue
- Experience with Salesforce-MuleSoft integration architecture at enterprise scale
- Strong understanding of Salesforce security, compliance, and data governance for regulated industries

Preferred / Valuable-to-Have

- MedTech or Life Sciences industry CRM architecture experience
- Experience transitioning CRM delivery from SI-led to internal/GCC-led models
- Knowledge of Salesforce Industries (Vlocity) or Life Sciences-specific packages
- Familiarity with Salesforce Well-Architected framework
- Experience with FDA or EU MDR compliance considerations in CRM

If you are interested, please share your resume with below details to proceed further [Confidential Information]

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