Experience: 4–6 Years

Location: Chennai/Hyd

Employment Type: Full time

Agentforce Voice Development

- Design and configure Agentforce Voice agents for inbound and outbound customer interactions.
- Build conversational voice experiences with natural language understanding and AI-driven decisioning.
- Configure prompts, instructions, guardrails, and agent actions.
- Develop intelligent call routing and voice workflows.
- Implement AI-to-human handoff with complete conversation context transfer.

Salesforce Development

- Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and REST APIs.
- Create reusable Agentforce actions using Flows, Apex, and External Services.
- Build integrations between Agentforce, Service Cloud, Knowledge, Case Management, and external systems.
- Implement security, governance, and compliance requirements.





Voice & Contact Center Integration

- Integrate Agentforce Voice with:
- Amazon Connect
- Service Cloud Voice
- Five9
- Genesys
- Other CCaaS platforms
- Configure call transcription, sentiment analysis, and real-time agent assistance.
- Implement IVR modernization and AI-powered self-service experiences.

AI & Agentforce Capabilities

- Configure Agentforce agents, topics, actions, and reasoning capabilities.
- Design grounding strategies using Knowledge Articles, CRM data, and Data Cloud.
- Build prompt templates and Retrieval-Augmented Generation (RAG) experiences.
- Monitor AI performance and continuously optimize prompts and agent behavior.

📌 Salesforce Developer (Chennai)
🏢 Lorven Technologies
📍 Chennai